Get to know what your customers really
How well do you know your business? Can you
answer the following questions?
- How many of your customers buy
from you regularly?
- How much business is generated from satisfied client
- How do you determine what the needs of your
- Are your customers aware of the scope of the
products / services you offer?
- How do you
deal with any complaints you might receive?
We all know that a word
of mouth referral is the most cost effective method of
marketing but how often do we actually ask our clients to recommend
us or offer them anything other than what they order?
Our Customer Satisfaction
Survey service is designed to give you honest and constructive feedback. You
can use this to improve what you do whilst demonstrating to your customers that
their opinions are important to you.
who have demonstrated they are happy with a purchase could become your most
effective sales force.
We are happy to:
- help you design
and structure your survey
- carry out your customer surveys, either
over the telephone or face to face
- analyse and report back on the responses
for you to highlight positive feedback, and/or areas of concern
- help you
to understand how you can use the feedback to positive effect
- conduct follow up customer interviews to create
positive case studies (and testimonials)
has been instrumental in raising the profile of CT Printers amongst potential
they did was very professional & the telemarketing is proving successful in
gaining us recognition in our
specialist field of packaging.
was encouraging to meet the people that were actually making the telephone calls.
I discovered very quickly
that they have specialist knowledge in this kind of marketing."
James, Production & Sales Director